Please note: When using the Paradise Pass APP, tap on your mobile ticket. You will be prompted with “Do you want to activate your ticket” Select YES and the barcode will remain active for 5 minutes. Scan that barcode on the fare box and you will hear a beep. When you see the green check mark and text that says FARE SATISFIED, proceed to your seat.
Paradise Pass is your new contactless way to pay. The Paradise Pass is a tap and go reloadable smart card that you can purchase at any county library, Paradise Pass kiosk, Palm Tran 50 S. Military Trail office or via www.myparadisepass.com website. You can also download the Paradise Pass APP from the Google Play or Apple store.
What is an advantage of using Paradise Pass?If you have registered your Paradise Pass, it will automatically cap the price you pay in a day, week or month. As an example, since a single fare costs two dollars and a daily pass costs five, you can take three or more rides in a day and only spend five dollars on your Paradise Pass. Your total fares will be capped on a weekly and monthly basis the same way, so you’ll never spend any more than you need to.
If you have both the mobile APP and a registered Paradise Pass card, can you use both throughout the day?
We recommend using either the card OR the mobile app – but NOT BOTH. Why? Best fare, or fare capping – the feature that makes sure you do not pay more than you need to – works best when you use the same device, card OR mobile app, for all your rides. If you use both the card AND the app, best fare will not be tracked and you may end up paying more than you need to, because best fare can only be tracked on a single device.
What types of passes can I purchase?You may purchase any type of fixed-route bus pass sold by Palm Tran for Adult, Senior/Disabled and Child/Student. There are 1-day, 3-day, and 7-day limited-use passes available. There is also an option for a reloadable pass which will always provide the best-fare for you.
What forms of payment can I use?a. The APP and Paradise Pass website accept credit and debit cards.
b. Paradise Pass Kiosks accept cash, credit and debit used as credit.
c. Libraries accept cash, credit and debit used as credit.
d. Coming in 2022, select retail locations will accept cash, credit and debit used as credit.
Children 8 and under ride free when accompanied by a fare-paying passenger.
How do I purchase and use a reduced fare pass (Senior/Disabled and Child/Student)?You can buy a reduced fare pass at a Palm Tran Kiosk, County Library, Intermodal Transit Center and Palm Tran 50 S. Military office with proof of eligibility at time of purchase or boarding. The process of purchasing a mobile pass is the same regardless of pass type or rider type. Passengers riding for a half fare or using a reduced fare pass must be able to present identification when boarding the bus.
Are there any fees?The APP is free, and there are no surcharges for using a mobile pass. You are responsible for any data charges you may incur from your network provider. There is a $2.00 activation fee for a Paradise Pass reloadable card.
How long can I hold onto purchased passes without activating them?Limited-use passes (paper tickets dispensed from the Paradise Pass kiosks) must be activated within 90 days of purchase. Once activated, these can be used until expiration. For the reloadable pass (plastic card), there is not an expiration date for the pay-as-you-go balance.
What should I do if I am having technical problems?You can use our contact us option on the More menu on the Paradise Pass APP or call Customer Service at 561-841-4BUS (4287).
Can I still pay cash on the bus?Yes, you can still pay with exact fare. Please note, the new fare boxes will not issue change or offer credit. You can only pay for one trip. If you need a daily pass, please purchase one at a Paradise Pass Kiosk. No pennies, 50 cent pieces nor bills higher than $2 will be accepted.
